Ordering

Choose your product, select size, color and quantity and press the Order button. All the products come with all the details you need. Need help? Contact us on our email address sales@gnanastudio.com

 

Shipping

Most of our products are made to order and are dispatched within 1-2 days or 1-2 weeks for handmade, pleated or painted items. This dates are advertised in the product description. If you need your product to be ready sooner, let us know at sales@gnanastudio.com

Delivery time after your order is dispatched depends on the country we are shipping to and the delivery method you have choosen.

Guidelines:

ROMANIA

FREE delivery with Urgent Cargus or Romanian Post for all domestic orders - 1-3 days (can take longer during busy periods)

 

INTERNATIONAL - Europe

€15 - DPD Classic International or DPD Express International - 1-7 days (can take longer during busy periods)

 

INTERNATIONAL - SUA, Asia, U.A.E, Australia

€60 - DPD Express International - 3-8 days (can take much longer)

 

Shipping Status

You will receive an email when your order is shipped. If you have chosen a signed for a tracked service, we will include your tracking number.

 

Custom costs or Import charges

If you are an international customer outside Europe, you may need to pay taxes when your order arrives in your country. Please check this information at your country customs and border control. Gnana Studio cannot be held responsible for any charges incurred when importing items into international countries.

 

Payment

You can pay your order at receiving, using credit card or banker transfer in one of our accounts:

RO01OTPV112001009860RO01 

RO41OTPV112001009860RO02

RO22OTPV580001009860EU01

 

Return Policy

For returs or exchanges please contact us at sales@gnanastudio.com in 14 days after you received your product. 

Products will be returned only for modifications or in case of delivery damagings. If you have chosen not to keep your item, contact us and we can refund, modify or exchange it. Products must be in the same condition, with no signs of wearing and in their original packaging. You are responsible of the return postage. 

We recommend that you return your item by a tracked means or we cannot guarantee it will arrive. 

We reserve the right to refuse cases of refunds or exchanges.

In case of refund, we will take care of it within 10 days after we received the product. We will use the same method chosen for the original order. 

Address for Returns

Splaiul Unirii 160, Bucharest, Romania, zip 040041